Reviews for Pacifica Glass Company, San Diego County, CA

Had them replace my screens! Wonderful job!!!! The employee is great there also. So helpful and friendly!! Love that business!!!

They are far the best glass compay in San Diego area , the best customer service you will ever find , Kelly at the front desk is courteous and kind , it’s worth the drive to east county , once you experience doing business with Pacifica, you will NOT go anywhere else,

From acceptance of contract to replace a dual glazed picture window to installation finished was 12 days. Most other glaziers were citing 3 to 6 weeks with one being out 6 months. The two men who removed the old window and replaced it knew exactly what they were doing. Great experience in every way.

I needed mirrors for my two bathrooms after an insurance claim. They were able to give me an estimate through email within a day at a good price. After I got the bathrooms back in order I contacted them again to have someone out to measure. Within two weeks I had both mirrors installed and looking great. Straight forward no surprises. Would use again.

Excellent service, excellent workmanship. They are very friendly and helpful and I have done more than one job with them. I was very very happy with the work I had done I would highly recommend them to anyone. If you need glasswork done these are the People to go to. 5 stars!!

Wonderful experience purchasing a replacement glass table top. Excellent communication, timeliness and a beautiful piece of glass.

Customer service was the best, S/W Marijean very trustworthy and fast turn around times. Best in San Diego! Great pricing.

It was hard to find an opened business. We finally found Pacifica and we were in and out in less than 20-minutes. The cost was fantastic and personnel were super nice.

Awesome service and pricing. I called around and PGC is by far the most affordable. My wife and I bought a new home with a window that had its sash's panes broken. This was something I was going to attempt to replace myself but I didn't know where I could find some low e glass. I said screw it and called around. One guy wanted to charge me $300 to come by, do an estimate, order the glass, and then install it. Not knowing any better, I thought that price must be right.

Until I called PGC.

Ms. Mary Jane was super helpful all the way. Plus she gave me a quote that o had to hustle my ass down there to make sure she couldn't change her mind. The panes ended costing me just a little over 1/3 of what the other people were going to charge me. Mind you, it helped because I was able to remove the sash and bring it to them.

It took about 4 days for completion and we couldn't be more satisfied and happier with Ms. Mary Jane and PGC. All the negative reviews must be from previous staff or something because they're pretty top notch.

Thanks PGC and Ms. Mary Jane!!!
Broken sash panes in new home that needed to be fixed.

These people are always helpful. My first stop for glass-, door-, window-, and screen-related stuff.

Raul provided outstanding service. He has great energy and that's important when I welcome someone in my home. He's charesmatic, polite, bilingual and professional. I highly recommend requesting him.

They are offer a quick and hassle free service. Great customer service as well.

Replaced broken window and fixed screen. Quick service. Friendly staff. Nice showroom.

The best customer service and they can answer any questions you ask.

They are the best. Very helpfull been using them for 14 years.

They are the best. Wouldn't go to any other glass shop. Super respectful and awesome people.

We are really happy with the glass shower enclosure that Pacifica Glass installed. They came out to measure for a custom size and it turned out great.

The first time we gave them a call was back in 2015 to see if they could give us an estimate to replace an oddly-dimensioned screen that didn't quite fit the window it was in (previous owner of our home was a general contractor who made some strange choices when remodeling the house, but that's a story for another day...).

They sent out Ken a day or two after we called. He took some measurements for the screen and gave us a totally reasonable estimate; he took a few other measurements and went back to Pacifica to create a new screen.

He came back a couple of days later to install the new screen. Unbeknownst to us, he'd also taken measurements for another screen (small, but also oddly-dimensioned) and replaced that one for no charge.

We've gone with them ever since, and they've always exceeded expectations. They're an excellent (and family-owned) company: their pricing is reasonable; their customer service is professional; and their technicians are efficient and punctual.

I highly recommend Pacifica Glass!

Ask for estimates they were fair and accurate.would recommend check their prices first you won't be disappointed.

I needed to have three screens re-screened. One for a giant sliding glass door, a big window and a smaller window. Off to Pacifica Glass I went as a friend referred me to them.

I was greeted by Chelsea who took the measurements of the frames and wrote up the work order. I brought my own screen that I had left over from the original screening. Chelsea advised that it would take one, maybe two days. I received a call the following day that they were ready.

I picked them up and they looked excellent. Like brand new. Very professional, quality work.

I would definitely recommend Pacifica Glass. Not just for screens. They do almost anything and everything glass related. Window installation and repair, shower enclosures, mirrored closets, everything.

Shop local!

Timely, efficient, excellent job, dependable, affordable, and all in all good experience.

Pacifica Glass helped me out with a 'mirror emergency' in the master bathroom right before my daughter and son-in-law's housewarming party a few weeks ago -- the originally installed mirror fell off the wall and shattered! At the very last minute the owner of Pacifica, Nancy Cooper, went the extra mile for us and saved the day! Excellent company, excellent old-fashioned customer service. I highly recommend Pacifica Glass Company!

Fast and good. quick turn around and inexpensive, for simple stuff

Had a great 1st experience today with Pacific Glass. Dropped off 2 screens to be replaced, one needed a frame. Said they'd be ready later today. I ran a couple quick errands. Before I even finished, I got a call that screens were ready. Very impressive. This will be my go-to place from now & will definitely refer friends & family there. The low price was unbelievable. Excellent customer service.

I just wanted to say Thank You so much for all the wonderful donations of glass for our photography class. I stopped by to see if you had any scrap pieces of textured and plain glass and was given a nice box of textured and colored glass. Then the owner went in the back and cut some piece of glass personally for us. We had a terrific class and everyone wants to do it again. Hats off to the owner and staff who were very kind. If you need any glass, this is the place to go! Thanks Connie Reardon

Best caring customer service ever!

Have used Pacifica several times for close to 15 years and they've always been fair, honest and exceptionally competent. I recently went in to ask about a sliding door lock. It turns out it was only a $5 part, but they researched on-line & gave me the same attention as when I spent $1,000. Truly amazing - even the owner Nancy came out to assist, and I never let them know I was a previous customer. Amazing honest & hard-working people. Feel good calling them without any regrets.

I called several glass companies and most were uninterested in my small office project. However, Pacifica took the time to explain me of my glass options and were patient with all my questions. They were polite and on time with their work.

So grateful to be recommended to Pacifica Glass!

We did shower glass and a window of rain glass.

They were excellent on estimating the cost, the installation, and flexibility completing the job within the hours that worked for me.

Michael was so fabulous! He took care of the challenge we had re the location and stability of glass. He was professional and went the extra mile to make sure our family was happy with all work completed!

Also the office staff consistently made the process easy. From Yesenia, Dee Dee, and Micaela... they all were wonderful!

Thank you,
Linda L.

Great friendly service and prices are great. I used this company twice for commercial and residential needs. The work was done fast and at reasonable price.

My wife and I are extremely happy with Pacifica Glass. We were looking for a large glass shower enclosure and got a great quote from the company. We had family coming out for a visit and needed the extra bathroom. Yesenia was able to adjust their installation schedule on short notice to accommodate our needs. The installers Brandon and Patrick were professional, friendly, and hard working. You just don't see this kind of customer service these days. We are so glad we found this company and will go to them for all our glass business in the future. Highly recommended!!!

FANTASTIC Service. Many thanks to the owner Nancy!

For over twenty years I have I have continued to do business with Pacifica glass. Why? Because the care about their customers. Their estimates have always been prompt, competitive and reliable. Should ever a customer service matter arise they are their to take care of the matter, by the way few occur. You wont find any better. They have been very successful for well over twenty plus years and continue to grow.

Great Quality and fantastic customer service!

We used Pacifica Glass to replace three windows in a house we are remodeling.

We loved the customer service Jennifer provided throughout the whole product selection, bid and scheduling process. She was very professional and accommodating in both her phone support and through the emails she used to provide the quotes and answer questions.

Kim, the glass measurement specialist, came out and was on time and very friendly.

And to conclude, my husband was so impressed with the crew, Shane and Rodney, that came out and install our windows yesterday. They were also very professional, quick and did an excellent job.

Yay for Pacifica!!!!
Bill and Lisa

Excellent service. I brought kitchen window frame to get reglazed and even though the people doing the work in the back had just finished their shift, a very helpful worker by the name of Jae volunteered to stay past his shift and help me out with my window. Fine craftsmanship. I will definitely use them again and recommend them to all my friends. Thank you Jae!

As a builder and developer, I have worked with Pacifica Glass for more the 25 years and have always received great prices and service from all the staff of Pacifica Glass. I recommend you include Pacifica Glass Co Inc. as part of your contractor services.

Very affordable and reliable service. They arrived on time and got the job done in a timely manner. I would reccomend this company over any other in San Diego.

Brought in 2 windows for repair and they were ready for pick up the same day. The work done is excellent. Would definitely go back. Also Chelsea was very polite and professional.

I own a moving business and on the rare occasion I'm in need of ordering replacement glass. The staff here is top notch and super helpful. I've dealt with Chelsea a few times and always takes good care of us. If you're in need of anything glass related, Pacifica Glass in Santee is the best. 10 stars!

From the knowledgeable staff in the office to the professional installation staff, my experience with Pacifica Glass was nothing less than outstanding. I would recommend them to anyone considering their products.

Super helpful, honest and affordable. Did the job quickly even though it was small and the quality was great!

Fantastic service, had a table top made. They showed several different edges and were extremely helpful. Finished product was gorgeous.

Recently had Pacifica Glass replace a bathroom window. The entire process was smooth and easy. Excellent service from Rodney who wore "booties" when in the house, took the broken window outside to repair and left the bathroom cleaner than he found it. Also appreciated being educated about how to keep the window working smoothly as well as warranty information. Would use again without question.

Very nice to deal with good professionals. I had a broken window that I called them about. They asked all the right questions over the phone, "Size of window? Single or double pane?" Etc. Gave me a quote, provided expected turn around time. Excellent!

I am very pleased with Pacifica Glass. Such great customer service. Super quick turn around time. Awesome prices. We've used them twice now and will continue to use and recommend them to everyone we know.

I cannot speak highly enough of Pacifica Glass Company and it's employees, both in the office and out in the field. Yesterday, Dylan, Rogelio and later Michael replaced the windows in my condo and they are simply beautiful! Those three worked in a very hot house for almost 7 hours. They were SO professional and very friendly and I can't praise them enough. Also would like to give a "shout out" to Casandra and the other office staff for helping me.

I highly recommend this company if you need to replace a patio sliding glass door. I worked with Nancy Cooper, and she provided me with several options on sliding glass door replacement. She and her company were very professional and did exactly what they said they would do.

Not only did I get great service, but Pacifica Glass saved me a lot of money. Home Depot quoted me for the same type of sliding glass door replacement, but their quote was $2K more than what Pacifica Glass quoted me.

I would definitely use Pacifica Glass again.

I recently needed a very large old mirror 4'x6' installed. I worked with Celestina on the arrangements. She was top notch! Then at the very last minute I had to change my mind and have the mirror taken away instead of installed. There was absolutely no problem and they accommodated me without any lip service even though the job was far less money for them. I would highly recommend anyone contact them and work with Celestina on their needs. Top notch company.

I had them replace a faulty shower enclosure that was installed by another company. They were professional, on time and did the job at 1/2 the price of the company that installed the original enclosure. We are extremely pleased with the workmanship and price.

Just had our shower glass enclosure installed today, we LOVE it!! Our experience with Pacifica Glass was excellent overall. Great customer service, great price, and great product!

We broke a window in our old 1920's home in North Park. Pacifica Glass showed up on time and had the window fixed in under an hour. I was so impressed with the professionalism and attention to detail while they replaced our window. Everything was top notch and we couldn't be happier.

We have been using Pacifica Glass company, a family owned business, for years and have always been impressed by the customer service and friendly staff. From changing all of our windows at home to the investment properties, with one phone call, we are on the books and materials ordered. Thanks, Pacifica Glass for making our remodels and glass work, simple and carefree.

We always use Pacifica Glass for our commercial buildings (store fronts, etc.) as well as our residential projects (shower and bath glass enclosures and fixed pane windows), and we continue to have stellar results every time. Nancy Cooper and her field guys are friendly, prompt, professional, and always do an install that is with precision - all this and with competitive pricing too!

The last project is a high-end home in La Jolla. The best "wow" rooms of the house are the bathrooms; showcasing the great work by the Pacifica team. We could not be more pleased with the results.

I ordered 2 table top glass pieces and they came out perfect. Their office personnel were wonderful to work with and the owner Nancy Cooper helped me with some other questions. I will definitely use them again and will refer anyone I know who needs their services.

We had 12 windows & a slider installed.

Our experience with Pacifica Glass was great. From the initial quote by John, to the back and forth with the office staff, to the three day installation by the team led by Rodney & John, accompanied by Raul and Michael, all went well. The men were a joy to have in our home, very respectful of our needs and were very professional and worked in a timely manner.

They took down and replaced our vertical blind hardware which was not offered by other companies.

Rodney did the final walk through as if it were his own home.

Two weeks later, still in love with our windows. Not so much with the screen door on the slider. Hard to open & close. Pacifica Glass to the rescue!

Small handles added, easy open & close, problem solved. Thanks Nancy,
Vanessa & (ice tea loving) Rodney!

Cool & comfy,

Everything was perfect working with Pacifica Glass in Santee. Kim, who we met at the showroom, showed us everything possible for our shower doors. After selecting he gave us an exact quote. We called back and ordered. A week later two of the most professional men installed our doors to perfection. Not a flaw. We have received numerous compliments. Our many thanks to Pacifica Glass Company!

Kimberly and Isaac are aaamazing!! Just built new home with steam shower that needed glass floor to ceiling...came out better and more beautiful than I could have imagined! Had bids from two other companies, and they were the least expensive and Most helpful! Wow is all I can say! If you need glass look no further.(had a bathroom mirror made and installed as well)! Thanks guys, you are both so professional! It's nice to feel customer service again!

I just wanted to take the time to say thank you for your custom glass work for my new tables. Not only will they be protected from my passionate and creative 2 yr old grandson but they make the tables look elegant! Great work! Please send my thanks to your team and feel free to use the photos and feedback however you choose!

I wanted to take a few minutes to compliment Pacifica Glass for the OUTSTANDING job your company did with our shower door installation. We were referred to you by our contractor. The whole project from our initial quote; to the final installation was simply superb!

I would like to give due recognition to some of the employees who were most helpful to me. Aaron who helped me with the order of the shower door and panel. She was always quick to respond about information I had questions about. She also was most courteous and informative about the glass products and finishes of the handles and clamps.

Issac and Marcello; the installers were simply TOPS! Those two men were very professional! They worked quickly through the installation. Tim help me with a glass order for our Hutch; and had the glass delivered with the shower door. That saved me a trip to your shop!

I just wanted to relay this info to you. Your Customer Service is absolutely the BEST. Please feel free to post this recommendation on your website. Again a hearty Thank You and WELL DONE!

We wanted to give you a written record of the outstanding window replacements installed at our home by your team at Pacifica Glass. We hope that future customers may be encouraged by our experience with your company, and would be happy if you would like to post this letter on your web site.

This was a complicated project involving crafting very large dual-pane glass inserts to replace existing single pane windows, and several other companies were unable to provide appropriate replacement windows. Once we engaged the team from Pacifca, initial evaluation of the project and measurements were performed promptly and an accurate estimate and description of the replacements was provided. Construction was achieved within the agreed time and installation commenced exactly on schedule. The quality of the materials was excellent and the installation was performed expertly. The cost of the whole project was very reasonable. We were surprised that no downpayment or deposit was requested for this large order, and it actually gave us additional confidence that the company would deliver a quality product.

In summary, we are delighted with the results and highly recommend Pacifica Glass for their efficiency, courtesy and high quality work for a fair price. The windows look beautiful and have significantly increased the comfort of our home. The highest recommendation we can give is that when we proceed with other window installation projects that we have in mind, we shall certainly choose Pacifica Glass to do the work.

I have been utilizing Pacifica Glass for all my custom glass and mirror projects for the past 7 years and I couldn't be happier with the quality workmanship and great customer service from the girls in the office and the installers at my jobsites. I have recommended Pacifica to a few other contractors and they are very happy as well.

Nancy and team Pacifica Glass, I wanted to take a moment out of my day to say THANK YOU for 25 years of exceptional service with all of my glazing needs. Throughout the years, I have received many compliments on your work and I just wanted to pass that along to you.

Continued success to you,

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